Return & Refund Policy

At HomelyKart, we want you to have a smooth shopping experience. This Return & Refund Policy explains when a product may be returned and how refunds are processed.

1. Eligible Returns

We accept returns for products that are:

- Damaged when received

- Defective or not functioning as described

- Incorrect items received

To be eligible for a return, the item must generally be unused and returned in its original condition and packaging.

2. Return Request Time

Please contact us within 48 hours of receiving your order if you receive a damaged, defective, or incorrect product.

Requests submitted after this period may not be eligible for a return or replacement.

3. How to Request a Return

To request a return, please contact us with:

- Your order number

- A description of the issue

- Clear photographs of the product and packaging

- A video, where applicable, showing the defect or issue

Our support team will review the information and provide return instructions if the request is approved.

Please do not send a product back without receiving return instructions from HomelyKart.

4. Product Condition

Returned products should be unused and in their original packaging, along with applicable accessories, parts, manuals, or other items supplied with the order.

Products that show signs of use, damage caused after delivery, or missing original packaging may not qualify for a return.

5. Non-Returnable Products

Some products may not be eligible for return because of hygiene, safety, product-specific, or supplier restrictions.

The applicable return eligibility may vary by product. If a product has specific return conditions, those conditions will apply.

6. Return Approval

All return requests are subject to review and approval.

Once the returned product is received, it may be inspected to verify the reported issue and eligibility for a refund or replacement.

7. Refunds

After the return is received and approved, the applicable refund will be processed within 5–7 business days.

For prepaid orders, refunds will generally be issued to the original payment method, subject to the processing time of the applicable payment provider.

For Cash on Delivery orders, we may request the customer’s appropriate bank account or other required payment details to process an eligible refund.

8. Return Shipping

For approved returns involving damaged, defective, or incorrect products, HomelyKart will provide return instructions.

Return shipping arrangements may vary depending on the product, supplier, courier, and reason for the return.

Customers should contact us before arranging or paying for a return shipment.

9. Replacement

Where applicable and available, HomelyKart may offer a replacement instead of a refund for an eligible damaged, defective, or incorrect product.

Replacement availability depends on product availability.

10. Contact Us

For return or refund assistance, please contact us:

Email: homelykart6@gmail.com

WhatsApp: +91 89172 69827