Refund policy

Return & Refund Policy

At HomelyKart, customer satisfaction is our priority. We are committed to providing quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing an order.

Returns

We accept eligible return requests within 48 hours (2 days) from the date of delivery.

To be eligible for a return:

The product must be unused and in its original condition.
The product must be returned with its original packaging, accessories, and included items.
Proof of purchase/order details must be provided.
The product must not have been damaged due to misuse, improper handling, or unauthorized modification.

Damaged, Defective, Missing, or Incorrect Products

If you receive a product that is damaged, defective, missing an item, or different from what you ordered, please contact us within 48 hours of delivery at homelykart6@gmail.com.

For faster verification, please provide:

Your Order Number
Clear photos of the product and packaging
A clear unboxing video showing the package and the issue

Our team will review the information and, after verification, provide an appropriate resolution such as a replacement or refund, where applicable.

Important

For damaged, defective, missing, or incorrect products, the issue must be reported within 48 hours of delivery. Requests submitted after this period may not be accepted.

Return Shipping

For eligible returns that are not due to a damaged, defective, missing, or incorrect product, the customer is responsible for the return shipping cost.

Original shipping charges, where applicable, are non-refundable.

For approved product-related issues caused by damage, defect, missing items, or incorrect fulfillment, HomelyKart will assist with the appropriate resolution.

Non-Returnable Items

Returns and refunds are not available for:

Products that have been used, opened, or damaged by the customer
Products damaged due to misuse or improper handling
Products without original packaging or required accessories
Products specifically marked as non-returnable on the product page
Electronic products where applicable

Refunds

Once an approved return is received and inspected, the refund will be processed according to the applicable return conditions.

Prepaid Orders:
Eligible refunds will be issued to the original payment method.

Cash on Delivery (COD) Orders:
Eligible refunds will be processed through UPI or bank transfer after verification.

Refunds are generally processed within 5–7 business days after approval. The time taken for the amount to reflect in the customer's account may vary depending on the bank or payment provider.

Order Refusal / Rejection After Dispatch

If an order is refused or rejected after it has been dispatched, shipping and return-related charges may be deducted from any applicable refund, as these costs are non-refundable.